Return and Exchange Policy:
Return or Exchange Options via Shipping Companies:
Refund Policy:
When returning a product, shipping fees will be deducted from the product"s value, and the refund will be processed to the original payment method. For exchanges, the shipping fees must be transferred to our bank account to create two shipping labels (for the exchange).
Returning Products at Our Branches (Riyadh Only):
The purchase receipt must be presented within 3 days from the purchase date, and the product must be in its original condition. The refund will be processed to the original payment method, and the amount will be transferred to the customer’s bank account. The branch is not responsible for refunds of orders made through our online store.
Order Cancellation and Refund:
If the order is canceled after the shipping label has been issued and the order status is "Ready," the shipping fee will be deducted from the refund amount.
For Online Orders:
Please submit a return or exchange request through the following link:
Requests will be processed within 1-3 business days.
For In-Store Purchases:
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299 sr. or more
3 days of receiving the order
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